Money Back Policy

Once the Customer places the Order, Dianathenerd provides the Customer with an Account, where he/she can load and store funds used to pay Writers for Products. When the Writer shows progress in development of the Customer’s Product, the Customer may release a part of compensation for the Writer, that covers the scope of work done so far. Dianathenerd highly encourages to release the whole payment to the Writer only when the final version of the Product has been delivered and all the amendments agreed upon and done. The Product the Customer receives is non-refundable and comes with no warranties. However, it is possible to fund the money stored for a particular Order back to the Customer’s Account in the following case:

  • The money for the Order is reserved, and either none or only a part of it was released to the Writer. The amount reserved will be refunded to Client’s account in the case of an Order cancellation (excluding payments for the additional features and/or already released payment for the Writer).

The Customer is not entitled to a refund if:

  • The money for an Order has been paid to the Writer using the 'Release' button. By releasing payment to Writer, Client confirms that he/she has reviewed the completed assignment, accepts it, does not have and will not have any further claims to Dianathenerd in this regard.
  • The Customer has marked the Order as completed it is considered to be closed and no refund can be made. Once the Order is approved by the Customer, there will be no further corrections, uploads, or communication with the Writer are possible in connection to this particular Order. Therefore, it is important to double-check the final version before approving the Order.
  • The Customer requests a compensation for additional features such as 'Top Priority Order'. Once the service for additional features is provided no refund can be processed.

Note: If Client downloads the final version of the Order (of 100% completion) and is satisfied enough not to request a revision, 100% of funds will be automatically released to the Writer. Upon the 7 day expiration timeline, the Order is considered as closed and no revisions will be allowed.