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Once the Customer places the Order, Dianathenerd provides the Customer with an Account, where he/she can load and store funds used to pay Writers for Products. When the Writer shows progress in development of the Customer’s Product, the Customer may release a part of compensation for the Writer, that covers the scope of work done so far. Dianathenerd highly encourages to release the whole payment to the Writer only when the final version of the Product has been delivered and all the amendments agreed upon and done. The Product the Customer receives is non-refundable and comes with no warranties. However, it is possible to fund the money stored for a particular Order back to the Customer’s Account in the following case:
The Customer is not entitled to a refund if:
Note: If Client downloads the final version of the Order (of 100% completion) and is satisfied enough not to request a revision, 100% of funds will be automatically released to the Writer. Upon the 7 day expiration timeline, the Order is considered as closed and no revisions will be allowed.
Money Back Policy